Customer Testimonials
All aspects of sale from beginning to end were great, I hope to do future business with Villa.
It is always a pleasant experience when taking my Ford in for any kind of service.
Consistent good service for my 6 year old Ford Escape SE from check in to check out
Generally good service but astronomically high labor rate makes service very expensive. Service coupons never apply to anything I need for my EV.. Fortunately EV's need very little routine maintenance.
My service advisor, Domingo Naranjo, was excellent. He was polite, friendly, professional, and really knew cars. He properly diagnosed the coolant leak that was leaving, stains all over my driveway. He told me it came from A crack in the intake manifold, which apparently was made out of plastic in my car. Stopping the leak required, replacing the intake manifold which is a big job. But he scheduled the job right away, and I was done in a couple of days. So I was very pleased with the service provided me by Domingo. Incidentally, your other service advisors that I ...
I have a 1993 Ford Bronco and I trust villa Ford to do the service on my vehicle at all times they are very professional and knowledgeable in my vehicle I have used them 4 separate times in the last 12 months and have not been disappointed, I will continue to utilize villa Ford for my future service needs and recommend them to anyone who wants their vehicle repaired in a quality manner.
Our sales person Alex was great and also the sales manager was very friendly and helpful
Domingo Naranjo good customer service. Always he is ready to help to customers. I am very happy with his service
Updating my review to 5 stars! Please note that I've had my fair share of purchasing/leasing numerous vehicles from various dealerships. At the beginning of this year, I leased a 2023 F150 from a different sales guy (and not my usual salesperson - Andrew Romano). Andrew wasn't available at the time, and the last time I purchased a truck from this dealership, it was a split deal between Andrew and the other salesperson. Well, that time around the other salesperson is the definition of a "sleazy" salesperson, and they piped in unnecessary add-ons & maintenance plans into ...
I was having issues with the charger for my electric Mustang and brought the car in for service to address the problem. My service advisor, Domingo Naranjo, initially was not able to determine what the problem was, but he stayed in contact with me, requested additional information about the problem, and ordered me a replacement charger that works much better. I appreciate Domingo's persistence in helping to resolve my issue.
Dan and Jim Saenz provided the best customer service and follow thru. I would buy again from Villa
I love this dealership!! I ahem bought three vehicles in as many years. Andrew Romano is conscientious and always courtesy. Same salesman on all 3 vehicles. Jane in vehicle delivery is also so awesome to deal with.
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Will be coming back soon to have the oil changed out and a detail thank you
Excellent customer service the maintenance team and the front desk gave me . The maintenance team and the front desk was great when repairing my car and was very fast.
Andrew Romano was great to work with. Ask for Andrew. Got a good deal on my Mach-E.
GLEN TOOK CARE OF EVERYTHING EXCELLENT SERVICE I WILL BRING BACK MY CAR VILLA FORD IS THE BEST DEALER
I had a great experience at Villa Ford. I got the service I needed in a timely manner, and was treated with respect by the staff. I highly recommend David Wilson’s Villa Ford for your service needs.
Jim S is the best- so kind and easy to work with! Highly recommend Jim
I would like to thank Domingo Naranjo in Service. He is Always so Happy and willing to help and go the extra mile for us customers. This is one of the many reasons we come to this location.
Janey Neuenswander was diligent in seeing to my service needs for this vehicle. Her performance is always professional and friendly.
I trusted them with my last Fusion and I trust them with my current Fusion that I bought from them. Simply the best service.
Purchased the vehicle through Mission Fed Credit Union. The experience was simple and efficient. The vehicle was delivered to a branch in North County SD. The gentlemen who delivered the vehicle was knowledgeable and very helpful.
Easiest car buying experience of all time. Everyone there is super kind and they want to help you get a car, not pressure you into buying one. I ended up in a brand new Bronco for less than the cost of a used one I was looking at with a far better interest rate as well. Cannot recommend this place enough.
Robert in Sales was very helpful and available even on days off. Carlos in service made sure I was 100% satisfied with my concerns.
Service was requested and performed as requested. Recalls needed were also completed. Nothing else to say.
Jane was great. My Car had a major computer problem and she kept me well informed throughout.
Domingo is the best service advisor! He stuck with me and helped solve a very tricky issue with my Mach E.
Victor was a great and knowledgeable service advisor who keeped me informed the whole time my truck was in service.
Very good service.. Mingo was very attentive and kept me informed.. service was fast and efficient
Domingo is very helpful and always supplies quality service. I will be returning for future services.
Joel was awesome. Great communication, very thorough and friendly. I would definitely recommend Villa Ford for all your service needs.
I’ve bought 3 vehicles from this dealership and I am very happy with everything about this dealership
Great friendly, fast and clean service. Can't beat that. Waiting area was clean and organized.
Always treated with respect and the work is done well. Prices seem fair for the industry.
Amazing service, very satisfied this my go to Ford dealership. Amazing staff and so so knowledgeable
Awesome like always. Wouldn’t trust my vehicles anywhere else. Lots of value and knowledge here.
Joel Angulo was very helpful with communicating the issues involved with my vehicle. The issue became a long process to resolve and he was diligent all the way through.
Joel Angulo was helpful and professional. The bad news is that they could not find what was really wrong with my car that the service engine light kept coming back on. My car was 18 yrs old and had 175,000 miles on it. I had taken very good care of it all those years. They even replaced the computer system and the service engine light continued to come back on. I finally realized that this 18 yr old car would never be a car that I trusted. But I do think the service dept at Villa Ford did the best they could.
I was expecting to be there most of the day since my car needed many services done and they got everything done within 2 1/2 hours. I was amazed but when they washed my car that was done poorly since it was not done very well and was wet all over so I wiped it down myself. Other than the washing of the car the service was great.
This dealership goes above and beyond to satisfy their customers and get the job done.
Wonderful service. They treat you like family there. I was helped, it took a while but I was happily leaving with what I wanted
Joel Angulo was very helpful and available for my calls and questions. The problem with my car had to do with the service engine light continually coming back on. I do feel the technician and Joel did all they could but could not resolve the problem. Thank you for doing the best that could be done.
The service team persevered in determining the root cause of a difficult to trace problem and resolving. Very happy with the results!
Recommend highly. I will return for future service to my vehicle. Customer service was great.
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Very pleased with my service on my truck. Carlos Ibarra was great and kept me updated.
David Wilson's Villa Ford Service department is exceptional. Make an appointment, show up and they expedite service for your vehicle, while keeping you informed of details. Mingo provides the absolute best customer service consistently. Thank you Villa Ford!
Carlos was Great as always!!!! I will continue doing business with Villa Ford!! Keep up the Great Work!!!
Been going to Villa Ford for years because of their excellent service and comfortable atmosphere .
Great experience, they work hard for your business. They go above and beyond to find the vehicle you’re looking for.
I've been a customer of Villa Ford for many years. They are a trustworthy dealership. Ask for Domingo Naranjo - he listens to your problems and makes sure they are addressed.
fix my car fast with a great treatment in the lobby
Great Dealership. Highly knowledgeable and awesome customer service. Toreno Winn is the absolute best!! Go buy a car from him. You will not be disappointed!!
The service technicians explain any problems found and if there are no problems, I don't feel like I'm being "sold" extra things. If I want an oil change, it's done and that's it.
Overall good experiences with both sales and service departments. Very pleasant people to deal with.
Super friendly service staff. Very professional, considerate, thoughtful. Very knowledgeable and efficient. Can’t praise them enough!!
The service department was very helpful and kept me informed about my vehicle while it was in their care for routine maintenance. They didn't have the part I needed to repair my vehicle recall, but said they would contact me as soon as it comes in.
great agent. she did what she said she would in the time she said it would take
Sheldon is the customer service representative. My brother n law brought my car in for service for me and said Sheldon was amazing.
The situation with my brakes of my 2019 transit connect wagon was my brakes checked out that they were in good condition but I was losing hydraulic brake fluid Glenn KOTL ER had the foreman of the break department do a detail inspection which provided no leaks no damages no malfunctioning etc. tested and tested good and everything was set to standards totally satisfied with the service at Villa Ford of Orange Glenn provided great professionalism work ethics patients with me and I was totally satisfied of the outcome thank you Glenn and thank you to the crew 👍🏼
I would buy from them again and their service department is good . Jane my service advisor is awesome.
Had to wait over 20 minutes to be checked in when I did have an appointment. Once I was checked in my experience was top notch. Nice tables, hot coffee and a TV with the World Cup on.
Had good communication with Glen on explaining service to be done. Service was completed faster than I expected. Very pleased overall
Joel Angulo rocks! He’s an asset to your establishment! Wish you had 3 more Joel’s working!!
Wonderful, non pressure car buying experience. I appreciate the product specialists that take the time to explain all the features of the vehicle and how to program and use them.
I've been a customer of Villa Ford since the early 1990's always received great service.
Wonderful place in every way, excellent service!! Thank you so much for everything. Awesome customer service
Jane in the service continues to provide outstanding customer service, that's why we return. She stays on top of what in happening to our vehicles and keeps my wife and I up to date on the time we are able to pick up.
First class service department that gets it done on time and the first time! Joel is the best Service writer.
Great service experience today with a $1000 vehicle service.
I have purchased two F-150's from Villa Ford in the past three years (2019 and 2022) and my family several more over the past few decades. My company purchased three more regular cab F-150's in 2020. Each time we come back because of the ease of purchasing and excellent customer service. They also know what they are doing as we are Z-Plan buyers so they know how to get the paperwork processed correctly. In an age of game playing dealerships, I am happy to support a dealership that plays it completely straight. We will continue to purchase vehicles from Villa Ford ...
Their service is prompt and professional. They made sure my needs and concerns were addressed and or corrected before I left the lot.
Wonderful dealership, and the best writers for service needed. Always feel like they try to give me the best price for what I need done in service.
I am so happy to have elected to bring my vehicle to the Villa Ford the service is exceptional. Janey is the best person to work with in the service department! She is extremely knowledgeable and very professional making the visit more pleasurable.
Great sales and finance customer service. i am planing to purchase more vehicle from this dealer.
Getting way better than they used to be. Still had to go back for an issue I didn’t have when I first went in? But they got on top of it politely and quickly.
Quickly help me with all my problems fantastic service. The car is amazing and the best thing I’ve ever bought
All was great! Fast and friendly service! Highly recommend this dealership for service. Thank you!
My service advisor Janey was very friendly and helped me pick what services I needed. I will come back to see her next time I need service.
They are prompt, accommodating, and very helpful. I know that I can trust my car with them.
Jose was awesome, great follow up and pleasant to work with. Sandra exceptional as well!
Good experience at David Wilson's Villa Ford. Domingo Naranjo makes everything go quickly and smoothly.
This was the smoothest vehicle transaction I have ever had. Hugo was amazing and there for me at every step for the 54 weeks that it took me to get my Maverick. I'll continue to refer everyone who asks to him.
I had as smooth of purchase process as I think you can have. I had researched on the internet, negotiated before arrival and the deal was as negotiated. I purchased the maintenance package and have had all my maintenance at Villa Ford. They have been very good at explaining what they recommend and talking with me about what can be done on a couple minor issues to reduce the repair costs. Since they have treated me so well, I continue to take my vehicle to them for service, even with a Ford dealership less than 1/3 the distance from my house.
Great experience with Joe and Wesley. Love my car! Dealership was honest and helpful. Would buy again.
Very professional and made the entire process easy and quick as possible, couldn’t be any happier
This is the best new and pre-owned Ford dealer in the Orange County and Los Angeles area, period! One of the most pleasant car buying experiences to date! The sales team from the Ford are not aggressive sellers, they actually stop and give you time to really inspect a car and breath. The salesman was working with me on the price, financing and answered my questions to the best of his knowledge. He also introduced me to Shiek, and Paul who are amazing department leaders. I had help from their Genius (like Apple Genius) financing team who also provided a ...
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Villa ford was extremely nice and want out of there way to make sure we ordered the exact model mustang mach e that we wanted and when it arrived went through everything with us no problems.
A stand up dealer in the age of stealerships.. great products and great customer service!
Brought the Maverick in for a recall, great and quick service. Wish they have round trips drop off and pick up since I am only 1 mile away. As of now, they only offer drop off via Uber.
Jim Saenz was very helpful in our ordering our F350 Lariat. He stayed in communication all through the manufacturing process, and let us know how long we could expect to wait. He also made it clear that once we made the order, Ford would honor the price quoted, even if when the truck arrived, the price had gone up. I would definitely recommend both Jim and Villa Ford to family and friends.
This is a 5 star for Domingo Naranjo from service. I was looking to build a relationship with a service advisor from ford (very particular about my cars). As a Shelby owner and a prospective Mach 1 owner, I found Domingo through reviews. Just phoned him up and he has a very pleasant disposition. Very patient and definitely going to work with him. All service advisors should have that attitude- service!
Honesty, integrity, reasonable pricing, honors their word. Jim Saenz is the sales person to consult If interested in purchasing a new Ford.
Love the care and service we receive from Carlos Ibarra and the team at Villa Ford.
Jacob and the whole team were a pleasure to work with, ethical and courteous. Best car buying experience we’ve ever had!
Villa Ford personnel have been able to answer any concern I express. I've been very happy with their service. Great shop! I've been to a few other Ford dealer service centers and this one is the best.
All of my vehicle issues and recalls were taken care of within a couple days and I had a nice loaner vehicle to use. Nice waiting area and courteous people in the service area - someone even gave me a bottle of water while I waited. Got my vehicle back in clean condition and very happy with the service!
Villa Ford is professional and courteous dealership. Service is definitely top notch and I definitely recommend to my family