Customer Testimonials
I have purchased several vehicles from Villa over the years and have always had a pleasant experience in both sales and service.
Best service experience anywhere. Janie is top notch professional and the mechanics are great! I highly recommend
The dealership is sincere employees are personable and their willingness to work with you is great.
Bill D’Amore is excellent and worked diligently to get me the truck I wanted at the best price possible. Outstanding experience!
Easy and great people to work with on buying a new truck. Why do I need 15 words for this review!!!!!
Carlos was very helpful and thorough. He had my truck repaired under warranty and got me back on the road quickly!
Great customer service, honest, fair and trustworthy. Jerry responded to my inquiries quickly and JR took the time to facetime me to look over the car. Gio walked me through the financial paperwork process.
Always the best service. My service advisor Rick was awesome and kept me updated on progress
Great service and professionalism. Janey has always been such a tremendous service advisor. I reply on her expertise and courtesy. Your service technicians have always been very reliable and responsive.
We had such a positive experience with Brandon and Elliot in purchasing our car. I called to inquire if they had the car and Brandon checked to make sure it was still there ( I saw it on their inventory list). We got there, test drove it. No pressure to purchase. Everything was very professional, including with Christian in finance. We will definitely be working with them in the future. It was friendly, professional and most importantly, they were honest.
It is always a pleasure to have Domingo as your service writer! He providesd excellent service, a free ride to and from the dealership.
Great service!! Quick and easy!! Very great shop! Very friendly! Very respectful! Great prices and easy to work with! Thanks Villa Ford!
Great service and have been using them for years. Love the fact that they will come to the house for my oil change and tire rotation.
Easy car buying process. Elliott was awesome helping us through the ordering process. Dan Neufeld went and continues to go above and beyond with everything. Unfortunately have been back for some warranty issues, but the service dept has always been accommodating - that’s not these guys’ fault! Can’t recommend these guys enough. They’ve earned our business for life.
The service is always the best. Janey is the best service advisor. And I can always count on the work being done correctly. But my warranty didn’t apply to my recent service which I didn’t agree with. And the transmission dept is always backed up. Other than that I recommend getting service at Villa Ford in Orange.
Great service by both the parts and service department. Ordered and purchased some Ford Performance parts to have installed. Highly recommended.
The service advisor was great, he kept me informed on how the service was going and when he expected the service would be complete. As it turned out the fix was covered, and there was no charge. Thank you
Joel is the best, I can relax when Joel has my car. Nothing to worry about and the communication is superb.
Jim provided amazing service and an easy and excellent buying process. Very easy to work with and got an amazing deal.
I have purchased several vehicles from Villa over the years and they have always treated me fair, friendly and professionally.
On time and per quote. Great service! Joel took care of me. I recommend this Dealer.
I found the customer service to be top notch. Everyone I worked with at Villa Ford was friendly and helpful. Thank you.
Fantastic customer service every time I've gone in. Jose quickly saw my problem and took care of it.
Great Customer Service. The Service Technicians we great and provided excellent and prompt customer service.
Helpful, knowledgeable sales, Jacob was awesome and Gave us space to make our own decision. He was willing to show us many vehicles before we made our final decision with no pressure. He also made sure we understood the electronics and enhanced features.
Very easy to work with. Had what I wanted. Go see Doug Money if your looking for a vehicle
Service Department is clean, polite, and pleasant to work with. This was my first visit but I will be back for my service needs.
Great job by the staff at Dave Wilson’s Villa ford. They’ve made me a Customer for life!
We have a fleet of Ford trucks that have been all purchased and serviced @ Villa Ford. Carlos in service and the mechanics are awesome!
My service advisor was very helpful in helping me use my rewards points to cover the service being done. Very friendly and eager to help
Excellent customer service, outstanding purchase experience. From the first phone call inquiry to being handed the keys, all the staff was excellent. Even completed some follow up to the previous owner as they had promised. The best dealership experience I have ever had.
I bought the pre-paid maintenance and recently used the last of the scheduled and covered maintenance. They were always accurate in their estimate of time needed and it was always a painless experience. I will take my vehicle back for the maintenance I have pay because they have performed so well.
I always take my Ford Transit and Expedition to Villa Ford for service. Janey is great and very friendly and professional. In the sales department I recommend Jim Saenz. He’s the best salesman I ever worked with. I highly recommend Villa Ford.
Service Dept / Mechanics are the best! Thank you Janie! Very professional and always kept me updated.
I have purchased several vehicles from Villa over the years and have never had a problem with the purchasing process or the service department.
Salesman was very helpful and professional. The financing process was sketchy and non-transparent. I was shown the monthly payment but the annual interest rate was never revealed until I signed the contract.
Great service! Domingo greeted in a timely manner and kept me updated on when my vehicle would be finished with service.
Everyone at Villa Ford was very friendly and informative. Wes helped answer all our questions and concerns and was very patient with us. Thanks to Villa Ford, I have my dream truck now!
I recently had the pleasure of visiting Villa Ford, and Richard was attentive, courteous, and focused on making my experience as smooth as possible. I was impressed at how quickly they attended to my needs. I was in for a routine service, and they made sure everything was handled promptly. Thank you!
They were Wally professional and answered all my question and concerns when needed or if something new has arrived they were discrete and honorable ! Would absolutely recommend them for service in the future
Everyone should take lessons from Jane. She is what customer service is all about. Villa Ford is lucky to have her as an employee. Finance manager is not exactly great at returning phone calls or whole finance dept for that matter.
Excellent service from Carlos in the service dept. He made sure the work was done in a timely manner.
Sheldon Cope, Director of Service is the best Technician at Villa Ford! They Dropped the car off at my house upon the completion of service!
Excellent service from Jane in the Service Department. I would recommend her too others for help with service..
TERRIBLE SEVRVICE. Victor, the head of service was COMPLETELY unprofessional, rude, unhelpful, and condescending technician I've had the displeasure of working with. I am a woman who was raised by a mechanic and ACTUALLY pays attention and knows what can go wrong with a car. He REFUSED to return my calls only communicating through text, calling me by my husband's name EVEN AFTER I had corrected him multiple times telling him I was a woman, the wife because my husband was NEVER around cars.
He scheduled our recall, we got sick and rescheduled for 2 weeks out. When we ... Read More DealerRater - Aug 1, 2024
My experience from start to finish was, in a word, great. Everyone I encountered was kind and cared about my needs and wants. Even though my vehicle was a custom order, I never felt that there was any pressure. Dean and Jacob are the best.
Everyone who helped us was friendly, helpful, and patient. Very easy process and we’re very happy with our car.
Great service from start to finish. I love villa ford. You have a customer for life
Best customer service and car care! I drive from LA to Villa Ford for exceptional service
Best dealership ever. Dont think twice about going here for any Ford need. Have used them for purchasing numerous vehicles and service.
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They treated me well! Big ups to Jacob ! 👍🏾 I will refer people to use this dealership
Excellent service all the way around, as always no complaints whatsoever, all repairs have been done on a timely manner.
I have purchase 2 cars and 1 truck from Villa Ford, and I am happy with the service, sales and finance folks--all have been great to work with. Thanks to Jeffrey and the team for the great overall buying experience.
I purchased my Bronco Sport at this dealership in 2022 and have serviced her here since and my advisor, Victor, is the reason I come back. His attention to detail and follow thru makes me feel heard. Victor is the best! I’m also a big fan of Mr Garcia in the parts dept. His knowledge is mind-blowing.
Communication during entire service process was very good and easy to understand. After vehicle was serviced it was delivered to my work address which was great!
Villa Ford continues to provide a high level of customer service to me. Whether it's their sales, service or parts departments, they consistently show courteous, friendly and helpful service and follow through. I highly recommend this dealership for anyone looking for a superior product that is backed by a supportive, knowledgeable and friendly staff. A special shout out to Toreno in fleet sales and Domingo in service. They do an exceptional job and are the best!
This is our3rd car purchase from Andrew. All experiences have been very pleasurable. Andrew is a very down to earth sales associate with no hi-pressure sales at all.
We had an excellent experience. It is a great dealership with friendly and attentive staff.
Buena atención y resolvieron mis dudas y también realizaron buenas recomendaciones respetaron la cita previa .
Super easy, I'll be using the pick up/drop off service for future routine maintenance.
The best dealer, and staff! Wess in sales made sure I was taken care of, and Christian in accounting/finance worked hard with lenders to get me the best deal. this is the second vehicle I've obtained from Villa Ford, and I'll be back.
Sheldon Cope Service manager at Villa Ford is the BEST! He is very knowledgable and Caring.
Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs. Brian Lisa Fx Trader for your great skills of mining and trading in my account very diligent in her work. All I did was invest $1000 and within 7days she made $10,300 profit for me. Contact Mrs Brian Lisa via WhatsApp+16823024598 Email: [email protected]
Villa Ford was the most helpful dealership when ordering my Bronco. They kept me updated throughout the whole process. When it came in the purchase process was quick and seamless. Everyone I have had the pleasure of dealing with here have been top notch. Would highly recommend.
A, do you professional work compared to local mechanics? It may cause a little more, but you know you're gonna get the best care now. I've had lousy care many times At other places. Really love the complimentary lyft ride. You don't have to worry about getting a neighbor to take your pick you up.
Great service and appreciate the help your employee Tony Rodriguez did way and beyond most diffently come back for my vehicle future services.
I have purchased a couple of trucks and a car from Villa over the years. Always got a good deal. The sales force is very friendly and accommodating. Service dept has always been top notch.
Great customer service from Victor in the service department. Will definitely bring my vehicles here again.
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1st Time Having Service after purchasing my Bronco. It was an easy fairly quick experience. The service associate was very attentive, informative and kind. They were extremely busy that morning but I still felt like I was a high priority.
Sales experience: 5 out of 10. Janie's customer service experience: 12 out of 10!
Very disappointed with Villa ford due to there service department and lack of customer service. I've now purchased two mustangs from villa, both having several mechanical issues. Sales and finance is great, however when something goes wrong with your car the dealership treats you like you are a burden and a nuisance to them. It's day and night. I bought a 2024 Mustang GT just last month and the vehicle started making thumping noises when applying the break. I brought it in to the dealership and was met with a rude and condescending service agent, Carlos. My last mustang ... Read More DealerRater - Jan 10, 2024
Very helpful and friendly service staff, especially Domingo. I like that he keeps you updated with wait times for your vehicle.
The new service of having the car delivered free instead of waiting is an excellent option. And, it was a nice surprise. I did not know of this service prior to my visit.
Great service! This has become my go-to service center. So far every visit has been great!
All aspects of sale from beginning to end were great, I hope to do future business with Villa.
It is always a pleasant experience when taking my Ford in for any kind of service.
Consistent good service for my 6 year old Ford Escape SE from check in to check out
Generally good service but astronomically high labor rate makes service very expensive. Service coupons never apply to anything I need for my EV.. Fortunately EV's need very little routine maintenance.
My service advisor, Domingo Naranjo, was excellent. He was polite, friendly, professional, and really knew cars. He properly diagnosed the coolant leak that was leaving, stains all over my driveway. He told me it came from A crack in the intake manifold, which apparently was made out of plastic in my car. Stopping the leak required, replacing the intake manifold which is a big job. But he scheduled the job right away, and I was done in a couple of days. So I was very pleased with the service provided me by Domingo. Incidentally, your other service advisors that I ... Read More DealerRater - Nov 14, 2023
Janey Neuenswander is very attentive and provides excellent feedback on my vehicle along the path to completion.
I have a 1993 Ford Bronco and I trust villa Ford to do the service on my vehicle at all times they are very professional and knowledgeable in my vehicle I have used them 4 separate times in the last 12 months and have not been disappointed, I will continue to utilize villa Ford for my future service needs and recommend them to anyone who wants their vehicle repaired in a quality manner.
Our sales person Alex was great and also the sales manager was very friendly and helpful
Domingo Naranjo good customer service. Always he is ready to help to customers. I am very happy with his service
Updating my review to 5 stars!
Please note that I've had my fair share of purchasing/leasing numerous vehicles from various dealerships. At the beginning of this year, I leased a 2023 F150 from a different sales guy (and not my usual salesperson - Andrew Romano). Andrew wasn't available at the time, and the last time I purchased a truck from this dealership, it was a split deal between Andrew and the other salesperson.
Well, that time around the other salesperson is the definition of a "sleazy" salesperson, and they piped in unnecessary add-ons & maintenance plans into ... Read More DealerRater - Oct 26, 2023
I was having issues with the charger for my electric Mustang and brought the car in for service to address the problem. My service advisor, Domingo Naranjo, initially was not able to determine what the problem was, but he stayed in contact with me, requested additional information about the problem, and ordered me a replacement charger that works much better. I appreciate Domingo's persistence in helping to resolve my issue.
I purchased my car there and have been very pleased with the service.
Dan and Jim Saenz provided the best customer service and follow thru. I would buy again from Villa
I love this dealership!! I ahem bought three vehicles in as many years. Andrew Romano is conscientious and always courtesy. Same salesman on all 3 vehicles. Jane in vehicle delivery is also so awesome to deal with.
Will be coming back soon to have the oil changed out and a detail thank you
Excellent customer service the maintenance team and the front desk gave me . The maintenance team and the front desk was great when repairing my car and was very fast.
Andrew Romano was great to work with. Ask for Andrew. Got a good deal on my Mach-E.
GLEN TOOK CARE OF EVERYTHING EXCELLENT SERVICE I WILL BRING BACK MY CAR VILLA FORD IS THE BEST DEALER
I had a great experience at Villa Ford. I got the service I needed in a timely manner, and was treated with respect by the staff. I highly recommend David Wilson’s Villa Ford for your service needs.
Jim S is the best- so kind and easy to work with! Highly recommend Jim
I would like to thank Domingo Naranjo in Service. He is Always so Happy and willing to help and go the extra mile for us customers. This is one of the many reasons we come to this location.
Janey Neuenswander was diligent in seeing to my service needs for this vehicle. Her performance is always professional and friendly.
I trusted them with my last Fusion and I trust them with my current Fusion that I bought from them. Simply the best service.
Purchased the vehicle through Mission Fed Credit Union. The experience was simple and efficient. The vehicle was delivered to a branch in North County SD. The gentlemen who delivered the vehicle was knowledgeable and very helpful.