Basically we had multiple faults with the traction control which caused a multiple of failures resulting with all the gages being reset as we drove down the road. They troubleshot the issue to a faulty instrument cluster. The part was 5 days out. With a few conversations we determined it would be safe to travel back to Washington and get it fixed there instead. David Wilson Ford was responsive and kept us in the loop as the diagnosis progressed. Very professional and totally upfront with everything. I would if I lived here used them as my dealer of choice. Thanks for a job well done.
Excellent service center and friendly staff. I would highly recommend this dealership for service
Christian was super helpful with leasing a new vehicle, his service and commitment to help were extraordinary.
I had a great experience purchasing my Ford Edge. When there were warranty issues, the service department is great and goes the extra mile to ensure that everything is done correctly and the customer is happy. One complaint is the cheap security system that comes preinstalled on the vehicles that they try to sell you at a markup. Its a joke motion sensor, and when you decline to take it, they just leave it in there and deactivate it. I'm told this is common among dealers around here, but honestly, its crap. The thing is poorly installed, sitting there with its octopodian stranglehold on my ignition wiring, waiting someday to short and cause my vehicle to fail in manners unknown. Also would be nice to have a baby changing table in the restrooms.
Great turnaround. Cool staff. I was browsing through the lot though and never was offered help. Been ready to get into something new...
We just purchased our sixth car in the family from Jim Saenz at Villa Ford! That statement outlines our experiences with him......exceptional is the normal experience when you work with him on a new vehicle. He is very knowledgeable about the vehicles and financing. He is a very trustworthy individual. The whole process was quick and pleasant......in fact, all the people at Villa were great to work with.